1st Bac Functions

Unit 2: Functions: Making & Responding to Complaints

Making Complaints

I'm sorry to say this, but...
I'm not happy with...
I'd like to complain about...
This is unacceptable.

Responding & Apologizing

I'm sorry to hear that.
I apologize for the inconvenience.
That's terrible.
Let me check that for you. I'll look into it.

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