2nd Bac
Functions
Unit 6: Functions: Defining, Complaining, and Apologizing
Defining (التعريف)
Formal
رسمي
"It can be defined as..." "It refers to..."
Informal
غير رسمي
"It's simply..." "Basically, it's..."
Making a Complaint (تقديم شكوى)
Phrases
عبارات
Formal: "I'm writing to express my dissatisfaction..." Formal: "I have a complaint about..." Informal: "I'm fed up with..." Informal: "Look, I'm not happy with..."
Accepting
قبول
"I'm so sorry about that." "I'll take care of it."
Rejecting
رفض
"There's nothing we can do." "Sorry, but it's not our fault."
Apologizing (الاعتذار)
Making an Apology
تقديم اعتذار
Formal: "Please accept my sincere apologies." Informal: "Sorry / My bad."
Accepting Apology
قبول الاعتذار
"That's quite alright." "Never mind / Don't worry about it."
National Exam Key (مفتاح الامتحان الوطني)
In the functions section, check the
relationship
between speakers. If it's a
Manager
and
Customer
, use
*Formal*
phrases. If it's
Friend A
and
Friend B
, use
*Informal*
phrases.
(تحقق من العلاقة بين المتحدثين لتحديد مستوى الرسمية)
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